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KEYNOTE ADDRESSES ON CONFLICT RESOLUTION |
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INTERPERSONAL ALCHEMY: Turning Resistance Into Co-operation Learning to work with people is relatively easy; the real challenge is learning how to work with people who won't work with you. Faced with resistance or refusal, most of us become increasing coercive and find ourselves attempting to "work on" people rather than work with them. Drawing on the fields of conflict resolution and negotiation, Emma Van der Klift helps participants expand their repertoire of responses to obstruction and opposition so that they can side-step many of the power struggles which seem endemic in schools and workplaces. Emma outlines some ways of negotiating contentious issues so that they are better able maintain respectful relationships without compromising their own views. 
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